Just like a Pret A Manger Smile.
There is always a story behind a smile, and oftentimes it’s not what we expect.
“extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it”
“Minimum salary for everyday smiling … We have to be smiling a being polite to a bunch of unpolite people.”
“This job can annihilate every piece of humanity inside of you. … you are required to have the widest fake smile on earth”
I was smiling for customer service days after I carried the urn of my big brother in my arms to his grave. I smiled and smiled and smiled and died while smiling, and when I didn’t smile, I got told off while my boss knew about my brother.
You need to be a machine to qualify for a Pret A Manger smile. But if you want to be a human and keep your sanity, work somewhere else. Maybe even make your own lunch from home, would save you over £1000 a year if you usually eat out every day.
A plea to customers at Pret and at any business, if you are served by a sales assistant, waiter, customer service representative and they don’t always smile, even while giving professional service, please pause for a moment before you quickly jump to conclusions or complain to the boss or head office. Maybe even ask that staff member how their day is going or complement them on their service. You never know what that will do for them. Yes, they are paid to do a job, but they are human beings for crying out loud! Most of my customers didn’t care and I’m sure they have their own story and turmoil.
But the trend today is to force staff to smile to maximize profit, no matter how high the emotional and mental cost of staff. Because I almost lost my life is why I write so bluntly and openly. People suffer and we need a change.
Featured on Pret Staff Complaints. A compilation.