… And the Warped Reason for a Lack of Wrap!
I didn’t want to put this “wrap collection” into a blog post, but Twitter and Facebook keep hiding, deleting etc. my posts, FB even deletes my PRIVATE messages when I have a link to my blog in the message! So I enter the below list into one post, hence only one link to post and a list of customer complaints.
In the U.S. people easily sue companies, in the UK they just go to Twitter, rant a little and that was that. Even customers dying, getting hospitalized from unlabelled allergen in products, no law suit! In the U.S. it would hail a storm of law suits upon Pret with lawyers drooling for cases like this! But in the UK they fall asleep being cooked like frogs while getting bribed with cheap free coffees! Unbelievable!
After my repeated comments on Pret’s funny reason for the cardboard to hide “air” behind it and letting customers pay overpriced half products, Pret keeps sweet-talking customers into sleep, “Oh no, this looks like it has been wrapped too tightly”.
But let’s rewind to 2016 where the version was, starting as usual with “Oh no…” to pret-end that the Pret-Tweeter is surprised. The rather TRUE response here is: “this isn’t right…”
Exactly! This is NOT right! Thanks for the honesty here, Pret. Unfortunately nothing was changed in the packaging to be decreased, or an increased size of wrap to fill the packaging for an honest product. And communication down the line, of which version would be best to give on Twitter complaints, got messed up over time.
In 2018 it “doesn’t look right at all”…
And this one from the U.S. in October 2018 is a give away that this indeed is not an honest packaging for the later “version” of a 13. Jan. 2019 explanation by Pret. Stephanie feels “very tricked” and Pret EVEN agrees by saying:
Full Tweet feed:
Link Oct. 2018
Fast forward a little … the version is that this is “wrapped too tightly”. This loosely wrapped product Pret says looks too tightly wrapped. LOL! The consistent “Oh no”… “Oh dear”… Oh gosh”… from the UK Twitter side remains, to give the impression that this is an EXCEPTION while Pret is being sued in the States for deception.
Well, Ladies and Gentlemen, here is a brand new version of a warped wrap packaging!
After repeated comments on this ridiculous “reason” for Pret having spread that version too broadly, the version now is even more ridiculous, I added the bold highlight. New reason completely holding customers for idiots!
Quote: “Our packaging is designed to leave a space in the middle so the wrap can be displayed clearly at both ends and doesn’t get squashed. We’re sorry if you feel mislead on the size, Natalie but we can assure you that you’ve received both halves of the same wrap.”
How absolutely amazing Pret now openly fools customers! The Wrap WON’T get squashed as the cardboard center is sturdy and protects any product from being squashed. This should be a UK law suit (the bot that bookmarks my blog in the States on behalf of Pret can send this one to them! Be my guest!)
The issue is NOT the size of the wrap, but the misleading size of the packaging. It’s an old trick businesses do knowing that customers buy via sight, not probing on the weight and measure, even if a package would state that. But as everyone knows, Pret packaging has hardly ANY useful information on it, as at least the first of the two customers who died had to pay with her life, and only when the public became aware of their deaths does Pret SLOWLY change labelling. Let alone have a weight and measurement of the product on the packaging. Pret’s packaging just has bla bla sweet-talk of whatever, but NO useful information on ingredients, weight etc. except in stores where ingredient/allergen labelling is TRIALED as I write this.
So with Pret products that are assembled in the shops each day, customers rely SOLELY on their eye-sight, and as they don’t have time during their lunch break to weigh out the product with their bare hands if it is too light, or the usual weight, they go by eye-sight. They cannot purchase according to weight or how much of a certain ingredient is “behind” the packaging. Companies use this to their advantage and what I find, mislead customers to “assume” the package is completely filled inside.
The most common is items like Washing Powder. Yes, it does state the amount in KG, but what customer carries a scale or knows how to size up the packaging. So, the washing powder packaging is often very large, but upon opening at home a quarter is just air, because businesses know customers buy according to eye sight, not information and weighing the product.
And Pret’s wraps get the most complaints because it has the middle section to hide air, whereas the sandwich and salad packaging has more “window” to show the majority of the item, and less possibility to hide air.
Link to today’s Tweet A spanking new version of why there is a gap.
I cannot believe my eyes reading this! From “Oh no, this isn’t right…” to this hilarious open fairy tale, holding customers for complete idiots! And customers swallow the fast, efficiency of Pret’s Twitter feed and go back to sleep while their remain happy to pay for hidden air.
These, the list below and others I didn’t include here, are only those that people bother posting on Twitter. Not every customer produces a photo publicly as they don’t have time and may think this is a one-off, not realizing how much this happens.
Links to Class Action Suit and customers’ complaints on Twitter. Links open in new window:
Court Document (starts to get interesting from page 18 on)
05. May 2017 Little Ingredient (lots of complaints on Twitter on this)
Also 07. Aug. 2017 Another really bad one!
16. Oct. 2018 Hot Wrap
29. Oct. 2018 USA
06. Nov. 2018 Hot Wrap
12. Nov. 2018 Little Duck more Spinach, badly wrapped
13. Nov. 2018 Hot Wrap
17. November 2018 This is the worst so far!
12. Jan. 2018 Little Duck (expensive), lots of Greens (cheap)
13. Jan. 2019 Pret’s NEW reason for packaging “deception”
Ok, didn’t expect the next day to have to continue on this…
14. Jan. 2019 I should get paid for giving Pret so many tipps, now Pret does NOT give any reason anymore but write instead: “We’re sorry to hear that, Sam. Please could you send us a DM with some more info including the shop you visited?”
There isn’t even a “oh no… oh gosh” response anymore, well done Pret! Them spies and boss are reading my blog. Well, thank you! Keep it up and be on your toes! 😀
14. Jan. 2019 Flatbread living up to its name: FLAT!
As this will continue, the list will also continue…
It’s certainly a good give-away that Pret knows what they are doing and the versions they keep giving when they don’t even respond to the Tweets addressed to them directly in this feed HERE further down the Tweets.
And I can’t help but think that Pret now changed the version because of this law suit. Time will tell. I cannot find any more info on this suit.
A TripAdvisor Review on Pret and the oldest trick in the book on shrinking products but charging same or higher price. I have seen this many times over the years when I worked in Pret. The brownie for example disappeared for a while, we were instructed to tell customers that the product is being “improved” and when the brownie returned, it was smaller.
And currently customers on Twitter keep lamenting that the Vegan cookie is not on sale anymore and Pret again says that the recipe is being improved. And yet customer after customer says that it was perfect, doesn’t need improvement, even today again:
Someone recently mentioned a rumour that the Vegan cookie wasn’t even Vegan in the first place, hence Pret did what they do best, they “deleted the cookie”. Vegans point this out a lot that many products advertised as Vegan have eggs in it, not to mention Celia Marsh’s death as she was allergic to dairy. This second death in Pret from a non-dairy product that contained Dairy Protein is still under investigation who is responsible, Pret or Coyo that supplied the non-dairy yogurt.
And to finish on a positive, just today when I cooked something, I was pleasantly surprised when I opened a brand new Colman’s mustard powder package and upon opening had to catch powder falling out as the jar was so full it ran over. The photo is already after I used some of it, but it’s still filled to the top. This is rare these days, and maybe it was an “accidental” overfill, as I haven’t bought this product for a long time and can’t remember how it used to be before.
But maybe there’s another blog entry on deceiving vs honest packaging one of these days and companies need to be called out for it, the good and the bad guys. But on a positive note, the good stuff needs to be mentioned as well.
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